Contact us


Shaftesbury Hotels London welcomes your comments or questions. Please contact us at the numbers below.

The Shaftesbury Hotels London
27 Devonshire Terrace,
Paddington, London W2 3DP
United Kingdom

For Shaftesbury Reservations please contact:
Email: reservations@theshaftesbury.com

Shaftesbury Central Reservations : +44 (0) 20 7479 2255

Fax: +44(0) 20 7745 1221

For any Customer Related Enquires, please contact:
Email: info@shaftesburyhotels.com

UK Toll Free Phone: 0800 019 4066

US Toll Free Phone: 001 877 898 1586 / 001 866 891 7710

Canada Toll Free Phone: 001 877 898 1586 / 001 866 891 7710

Europe Toll Free Phone: 00 800 868 36266

For Park Grand Reservations please contact:
Email: reservations@parkgrandlondon.com

Park Grand Central Reservations : +44 (0) 20 7479 2266

Fax: +44(0) 20 7402 6100

For any Customer Related Enquires, please contact:
Email: info@parkgrandlondon.com

UK Toll Free Phone: 0800 2888 500

US Toll Free Phone: 001 877 474 4544

Canada Toll Free Phone: 001 877 474 4544

Europe Toll Free Phone: 00 800 868 36266

For Guest Recommendations and Guest Comments please contact: customercare@shaftesburyhotels.com  

For Sales & Marketing please contact:
sales@shaftesburyhotels.com  

For Premier Club Rewards please contact:
customercare@premierclubrewards.org

For Human Resources please contact:
hrd@shaftesburyhotels.com

For Corporate Relations please contact:
info@shaftesburyhotels.com

For Conferences & Events please contact:
mice@shaftesburyhotels.com

For directions to individual Shaftesbury hotels, please contact the hotel property.

  • The Piccadilly London West End
    Tel: +44 (0) 20 7871 6000
    Fax: +44 (0) 20 7262 4661
  • Shaftesbury Premier London Paddington
    Tel: +44 (0) 20 7723 3434
    Fax: +44 (0) 20 7262 3910
  • Park Grand London Lancaster Gate
    Tel: +44 (0) 20 7262 0111
    Fax: +44 (0) 20 7706 7315
  • Shaftesbury Hyde Park International
    Tel: +44 (0) 20 7985 8300
    Fax: +44 (0) 20 7706 3657
  • Park Grand London Kensington
    Tel: +44 (0) 20 7370 6831
    Fax: +44 (0) 20 7262 3553
  • Paddington Court Suites
    Tel: +44 (0) 20 7745 1200
    Fax: +44 (0) 20 7262 7481
  • Paddington Court Executive Rooms
    Tel: +44 (0) 20 7745 1200
    Fax: +44 (0) 20 7262 7481
  • Park Grand London Paddington
    Tel: +44 (0) 20 7298 9800
    Fax: +44 (0) 20 7262 6160
  • BW Plus Park Grand London Heathrow
    Tel: +44 (0) 20 3118 9600
    Fax: +44 (0) 20 7402 6100
  • Shaftesbury Suites London Marble Arch
    Tel: +44 (0) 20 7258 7542
    Fax: +44 (0) 20 7723 5467
  • Park Grand London Hyde Park
    Tel: +44 (0) 20 7262 4521
    Fax: +44 (0) 20 7706 1288
  • Park Grand Paddington Court London
    Tel: +44 (0) 20 7745 1200
    Fax: +44 (0) 20 7745 1201
  • The Metropolis London Hyde Park
    Tel: +44 (0) 20 7723 7723
    Fax: +44 (0) 20 7706 3657
  • Grand Royale London Hyde Park
    Tel: +44 (0) 20 7313 7900
    Fax: +44 (0) 20 7262 1262

*Please note that we monitor all reservations and sales calls for quality control and training purposes.